Jennette's Resume

Employment History

Austin Discovery School

AfterCare Director
January 2016 - Present

• Manage a staff of up to 15 workers
• Create & Maintain Registration System for all AfterCare Kids
• Manage AfterCare Staff & Schedules
• Create & Maintain AfterCare Budget
• Bill Parents for AfterCare Costs
• Care for Kids in AfterCare
• Manage the Brightwheel Mobile Platform (used school-wide)
• Serve on the ADS Administration Team
• Customer Service & Escalations  

Enrichment Director
May 2017 - Present

• Find and vet Community Partners to offer Enrichment Classes to Students After School on Wednesdays
• Managing Registration for all enrichment classes
• Bill parents for all Enrichment Costs 
• Organize 100+ kids each Wednesday to ensure they get to their correct classes after school

Interim Librarian
August 2020 -May 2021

• Technology Distribution during Pandemic
• Learning Technology, Distance Learning & IT Support for students and families at various skill levels
• Identifying technologies to meet learning needs of students 
• Maintaining the ADS Library System to allow kids to check out books
• Run all Book Fairs to raise money for the ADS Library

Music World Entertainment

Social Media and Promotions Manager
January 2020 - September 2020

• Work with Web Designer to create new Destiny's Child Website
• Manage Social Media and websites
• Oversee Development of Destiny's Child Merchandise Collection
• Oversee Fan Engagement
• Contract ended due to pandemic

Fan Club and Online Media Manager
August 2001 - December 2007

• Managed the Destiny's Child Fan Club and Website
• Managed all 3 individual Fan Clubs & Websites for Beyoncé, Kelly Rowland & Michelle Williams
• Created and manage VIP Programs for all artist tours
• Traveled with Artists on Tour to run VIP & Meet and Greet Programs
• Handled all Fan Engagement & Promotions
• Handled all Ticketing allotments from Pre-Sale to Artist/Sponsor holds
• Took Photographs of artists & Managed archival content
• Customer Service & Escalations

TurnUp Group

VP of Ticketing & VIP Services
January 2011 - December 2015

• Owner/Partner - Self-Employed
• Direct Relationships with all clients and their management teams
• Manage Ticketing Systems for all clients, including show loads
• Manage all VIP Programs for all clients
• Ran all Ticketing & VIP Programs for Beyoncé's Mrs. Carter Show World Tour in 2013-14
• Customer Service & Escalations
• Created a System for selling tickets for schools & non-profits which created a revenue stream
• Closed my division of the company in 2015

All Access Today

Operations Manager
April 2010 - January 2011

• Managed a team of department heads to run company for owner who lived out of state
• Owner's Family closed business in January 2011

Ticketing & VIP Services Manager
February 2008 - January 2011

• Created and managed successful VIP programs for clients including Lil' Wayne, Mary J Blige, Nelly, Sugarland, Willie Nelson, Matchbox Twenty, Rob Thomas, Pussycat Dolls and Cyndi Lauper, including on-site implementation during most of the tour(s)
• Supervised the Ticketing Department including overseeing 2 ticketing agents
• Managed the company's partnership with Ticketmaster
• Customer Service & Escalations